E-commerce all around the world has been valued at millions of dollars in the year 2019 alone. Undoubtedly, this will continue to rise, especially when the Covid- 19 pandemic continues to change the transforming scenario of exchanging goods and services. All around the globe, more people are continuing to get benefits from online shopping platforms, not only for non-essential goods and various other items but for several grocery products as well. So, if you’re also part of the logistics industry, then understanding the advantages of shipment tracking can help you with improving your eCommerce services for your customers.
Not to mention, utilizing an authentic service of shipment tracking for your logistics projects and operations can decrease your costs, meet customer demands consistently, and most importantly, reduce delays.
So, here are some of the advantages of shipment tracking for you:
1. Lower Costs
The best advantage of investing in shipment tracking software is that you can lower your logistics costs drastically. The supply chain services have the cost of everything, one can easily find costs almost everywhere — from the packaging, order ticketing phase, transportation, warehousing, and various other things. And shipment tracking provides you and your customers with the convenience to get better insights into the status of a package, which eventually helps you with cutting down your expenses.
Additionally, as a business owner, shipment tracking systems allows you to check the location of the parcel, its details, and even the item that it contains.
This certainly allows you to diminish various bad situations, such as wrong product deliveries that can cause you to increase expenses on repackaging, inventory storage, re-warehousing, and fuel costs during transportation. A good tracking system helps in making management better of all your shipping-related operations so that you can handle customer complaints competently and even lessen these kinds of instances.
2. Improved Customer Experience
If we shop online or from e-commerce websites, we always look forward to finding out the status of our package at all times, even after just mere seconds of ordering a product. So, it is important to think of your customer in the same manner. And with this in mind, you will be able to improve your customer experience efficiently.
In addition, your customers will have a detailed view of where their packages are in the distribution chain. For instance, if they want to order items internationally, the tracking system will provide them information on customs clearance, a departure from the country of origin, an estimated date of arrival, and the status of the package 24/7.
By providing your customers, with such an informative platform to get them this kind of shipment information, you can create a sense of customer loyalty among them. Also, their trust will always send them to you for other operations. You may even be able to enhance your ROI (return of investment) with just a simple, yet dedicated shipment tracking system.
3. On-Time Deliveries
If you work in the logistics industry, you must be aware of how delayed shipments are one of the most common issues among customer complaints. No matter if they receive the right package without any damages, if the shipping time does not meet their expectations, then you can expect a complaint or a bad review of your shipping services.
When used properly, shipment tracking can enhance your possibility of delivering most packages to their destination of distribution on time. And this is entirely possible because of the high transparency of the system. You’re able to communicate and collaborate with other team members in the supply chain, like distributors, warehouse managers, or even the delivery men. So that you can inform the customer if any kind of sudden change occurs while delivering their product.
Your shipment tracking system allows you to optimize your supply chain projects for the advantage of your business, as well as your customers.
So, try implementing a good shipment tracking system to make your package deliveries smooth and efficient.
Know more about shipping software https://www.boxonlogistics.com/request-demo/.