How to Meet Customer Expectations in 2023?

How to Meet Customer Expectations in 2023?

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Your small business must distinguish out in the increasingly crowded supply chain market. The best place to begin is by analyzing your present shipping software procedure and customer-facing regulations. To meet your customer expectations, it’s critical that you and they are on the same page. Customers’ expectations for online purchases are being shaped by factors including selling on social media, providing free returns, and boosting shipping communications. Let’s discuss these elements that influence client satisfaction. 

Customer expectations for delivery alter every year in unpredictable ways. At first glance, it also seems fairly challenging for the average individual to understand the differences (and similarities) between 2022 and 2023 without doing a lot of study. Even if there is no recession, these worries about it could nevertheless influence your company. Even while overall spending will probably continue to rise, you shouldn’t be shocked if your consumers are more cautious when making their final purchases.  

For instance, your competitors’ more enticing shipment tracking software options can be the only thing standing between a sale and a cart that is abandoned. Of course, there can be less expensive shipping possibilities. However, tracking capabilities and delivery options could also be to blame. There are numerous approaches to exceeding expectations for delivery tracking software, but fortunately, we have prepared a list of the finest ones. So, let’s get started without further delay with BoxOn. 

Six Ways to Deliver Software That Meets Expectations 

1. Give them a reasonable Estimate

You should give your consumers a reasonable predicted date based on your network’s operational capabilities and delivery capability of shipping software. Giving an improbable delivery date and time might be inconvenient, place a tremendous amount of pressure on your internal business operations, and make it difficult for you to live up to client expectations. 

2. A successful delivery procedure

In addition to shipment tracking software, make sure your clients receive no products that are broken or damaged. Improve the design and packaging of your items based on your sector. To prevent accidents and associated product damage, teach your delivery drivers how to drive safely and properly. To prevent damage to your entire shipping team, place extra emphasis on fragile and dangerous products. Your delivery tracking software can make you stand out from other delivery businesses that prioritize accelerated deliveries while ignoring product safety. 

3. Disclose current tracking information

You should give your customers access to real-time tracking data to meet their delivery expectations. In a survey, more than 96% of participants stated they would find GPS tracking helpful while waiting for delivery. The position of their deliveries in real-time is something that customers want to know; they don’t want to be kept in the dark about them.  

4. Make certain excellent communication

You can fulfill customer expectations and give your priceless customers a customized shopping experience with good communication. It can raise the likelihood of client retention and further enhance the quality of the customer experience. By giving your consumers real-time updates regarding their orders, you may thrill them with efficient smart notifications. In addition to GPS tracking information, you can always send personalized email and SMS notifications. 

5. Take a photo of the delivery proof

The global pandemic has prompted businesses and consumers to take precautions; it is crucial for you to adjust to the new standards. After making an online purchase, a consumer wants safe, contactless, and door-to-door deliveries. Given that customers are concerned about their health and the health of those they love, you must remove the manual paperwork from proof of delivery situations. Bypass paperwork and improve transparency with proof of delivery by integrating expert tools like Upper Route Planner. Your delivery drivers may effortlessly take signatures and photos with its assistance, giving your clients the best service with delivery tracking software. 

6. Convenient route planning

Routing your deliveries more efficiently through smart route planning is the final effective step to meeting your customers’ delivery expectations.  Avoid relying on manual route planning or navigational software to manage your business’ delivery operations. To automate your route scheduling and planning process with shipment tracking software, integrate a sophisticated route planner like Upper. The program employs a sophisticated route planning technique to provide your delivery drivers with instantaneously optimized and shortest routes. 

BoxOn will help you with these trends to meet customer expectations in 2023. 


For companies in shipping software, maintaining customers is crucial. To offer outstanding client experiences and get better business outcomes, you must stand out. No matter how many deliveries you handle, this guide will assist you in concentrating on exceeding most of your customers’ expectations. BoxOn logistics can support your attempts to improve delivery times, save costs, serve more consumers, and streamline your supply chain. 

To offer free delivery and establish yourself as a noteworthy player in the logistics software, you may also reduce your shipping costs. 

For more details book a demo with BoxOn Logistics.